Know Your Rights

Right To Choose

Right to Choose 

 

What does this mean for the ordinary consumer?

 

Your right to select the supplier of your choice

  • Consumers have the right to shop around for the best prices, goods and services.
  • Consumers are not obliged to enter into additional agreements with suppliers from whom they purchased goods or services (bundling).
  • Suppliers are not permitted to force consumers to enter into agreements with third-parties, unless the suppliers can prove the benefits of these additional goods or services. 

        

Your right to cancel or renew a fixed-term agreement

  • Consumers have the right to cancel fixed-term agreements upon expiry of the contract period, without penalty or charge.
  • Consumers are obliged to provide suppliers with 20 business days’ notice, in writing or other recorded means, of cancellation of fixed-term agreements. Reasonable penalties may apply.
  • Suppliers must extend fixed-term agreements on a month-to-month basis, if the consumers failed to request the cancellation of such agreements. 

       

Your right to request pre-authorisation for repairs or maintenance services

  • Consumers have the right to request written cost estimates/quotations from suppliers, prior to the suppliers executing any repairs or maintenance services.
  • Suppliers are not permitted to charge consumers for drawing up any cost estimates/ quotations.
  • Consumers have the right to pre-authorise or refuse any additional repairs or maintenance services.
  • Consumers are not liable to pay for repairs or maintenance services done without their prior approval.
  • Suppliers are not permitted to charge consumers for any diagnostic work/inspections required in compiling cost estimates/quotations unless there was prior agreement.

             

Your right to cancel direct marketing contracts within the cooling-off period

  • Suppliers are required to include a ‘cooling-off period’ in direct marketing transactions – cooling-off periods generally span five (5) business days.
  • Consumers have the right to cancel agreements within the cooling-off period, without providing reasons or incurring penalties for doing so.
  • Suppliers are required to return payments received from consumers, within 15 business days of receiving the cancellation notice. 

       

Your right to cancel advance reservations, bookings or orders

  • Consumers have the right to cancel any advance reservations, bookings or orders.
  • Suppliers are entitled to request a reasonable, advance deposit for reservations, bookings or orders, depending on the nature of the business and specific circumstances.
  • Suppliers are entitled to impose a reasonable charge for the cancellation of reservations, bookings or orders, depending on the nature of the business and specific circumstances.
  • Your right to choose or examine goods, even after purchase and delivery
  • Suppliers have the right to charge consumers for loss or damage of property/goods, if this resulted from gross negligence, recklessness or deliberate actions.
  • Consumers have the right to refuse display items or opened goods, and request unopened/ new goods.
  • Consumers are entitled to reject goods if they do not correspond with pre-approved samples.
  • Suppliers are required to provide consumers with reasonable opportunity to examine goods purchased or delivered. 

         

Your right to return goods and seek redress for unsatisfactory services

  • Consumers have the right to return unsafe or defective goods and request a full refund for such goods, provided this is done within a reasonable period.
  • Consumers have the right to return goods that were not pre-examined prior to delivery. 

        

Your right to retain and not pay for unsolicited goods or services

  • Consumers have the right to return unsolicited goods or services, at the risk and expense of the suppliers.
  • Consumers are entitled to retain unsolicited goods or services after 20 business days. 

      

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