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Ombudsman Dental


The service was introduced by the South African Dental Association to give consumers access to an independant, autonomous person for advice and to deal with complaints concerning standards and services. The Dental Ombudsman's functions are based on the concept of conciliation and enhancement of the relationship between practitioner and patient, and with this in mind, to act as an advocate for complaints: to hear both parties impartially in an attempt to resolve disputes in an unbiased manner. If this is not possible, to advise the complainants of other options and to refer them to appropriate alternative sources.

The Dental Ombudsman acts as a mediator for complaints against dentists and will attempt to resolve them in a speedy and amicable manner. The Ombudsman is not allowed to become involved in any complaint that has been referred to the Health Professions Council or when any form of legal action has been taken.


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Tel: 021 671 2793

Fax To Email 086 532 4550



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