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Standard Bank U Count Card

Your help please.I have been trying to get my U card from Standard since applying and being welcomed to their programme since 24 June.Two separate calls to them in July and August asking for my card have proved fruitless.AllĀ  their call centre can say each time is that I must wait 21days for my card.I have paid them R24o which has been deducted from my account but they tell me nothing.They ignore my request for a refund of this R240.I am concerned my card wherever it is may be compromised.Please help!

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